Can my account data be deleted right away?

You can ask us to assess deletion through chat, WhatsApp or privacy@mpoatem.club. Some records may need to stay for dispute handling, security checks or duties that apply before removal is possible.

Reference

Privacy Policy for Your Wallet Data

Q: Can I ask for a copy of my account data?

Yes. Contact live chat, WhatsApp or privacy@mpoatem.club from your linked phone or email. We will verify your identity first, then explain what account, wallet and support records we can provide.

DANA, OVO, GoPay and QRIS wallet checks, Live Dealer Lobby access, and Sportsbook login records are covered in this Privacy Policy so you know what we collect and…

DANA data contextOVO wallet recordsGoPay activity checksQRIS payment logs

Explore Lobby Read FAQ

How Our Privacy Posture Works

mpoatem Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your account data helps us keep the lobby, wallet and account access working with fewer interruptions. We collect details you provide when you open an account, including your phone number, login name, payment name match, and any support message you send through chat or email. We

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also record technical data such as device type, browser, IP address, cookie choices, session time and payment reference numbers for DANA, OVO, GoPay and QRIS. We use this data to verify wallet activity, protect account access, answer privacy requests and meet record duties that may apply
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in Indonesia. Eligibility and access depend on local law and are available only where local law permits. We do not sell your account data, and we limit internal access to teams that need it for account, wallet, security or support work.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Reach Us About Privacy Requests

Privacy questions should reach a person who can act on your account, not a general inbox that sits untouched.

COOKIE CONTROLS

Live Dealer Data and Cookie Controls

A privacy policy only matters if the day-to-day handling matches it. We separate account records, wallet checks, cookie data and support chat history so each team sees only what it needs to…

Account details

When you open an account, we collect the details needed to identify you in support, match wallet activity, and protect access. We do not ask for data that is not tied to account operation.

Wallet records

DANA, OVO, GoPay and QRIS activity creates payment references, timestamps and name-match checks. These records help us trace a wallet question without exposing your full payment history to every team.

Device checks

We record device type, browser, IP address and session timing to spot unusual access. If your phone changes, update Account > Profile > Security before asking support to reset account access.

Cookie choices

Cookies keep you signed in, remember basic preferences and help us see whether pages load correctly. You can clear browser cookies, but you may need to log in again afterward.

Retention handling

We keep account and payment records only as long as needed for service operation, dispute handling, security checks and duties that apply to us. Older support chats may be archived with limited access.

Change requests

If your phone number, email or payment name is wrong, contact us before making another wallet action. We may confirm identity through chat, WhatsApp or email before changing stored data.

Privacy Policy Questions You May Ask

These answers focus on how our Privacy Policy applies to your account, wallet data, cookies, device checks and support messages. If your question involves a live case, use chat, WhatsApp or [email protected] so we can connect the request to your account. We may need extra verification before sharing or changing any stored data.

We collect the details needed to create and protect your account, such as login name, phone number, linked email if provided, device data, cookie data, payment references and support messages you send to us.

Wallet records help us match a payment to your account, answer transaction questions and check unusual activity. We store references, timestamps and status records rather than using them for unrelated marketing lists.

Yes. Contact live chat, WhatsApp or [email protected] from your linked phone or email. We will verify your identity first, then explain what account, wallet and support records we can provide.

Cookies help keep your session active, remember simple preferences and measure whether pages load correctly on your device. If you clear cookies, the site may ask you to log in again.

Go to Account > Profile > Security after login and check the current details. If the field cannot be changed there, contact support and be ready to confirm your identity through your linked channel.

We share data only when needed for account operation, payment processing, security checks, service providers or legal duties that may apply. We do not sell your account data to outside marketing lists.

You can ask us to assess deletion through chat, WhatsApp or [email protected]. Some records may need to stay for dispute handling, security checks or duties that apply before removal is possible.

Privacy Policy for Your Wallet Data

Reach Us About Privacy Requests

Live Dealer Data and Cookie Controls

Account details

Wallet records

Device checks

Cookie choices

Retention handling

Change requests

Privacy Policy Questions You May Ask

01 What personal data does mpoatem collect when I open an account?

02 Why do you keep DANA, OVO, GoPay and QRIS records?

03 Can I ask for a copy of my account data?

04 How do cookies affect my login and lobby session?

05 How do I correct my phone number or payment name?

06 Do you share my data with outside parties?

07 Can my account data be deleted right away?

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